Here at Live Vibe Audio, we remain extremely confident that you will achieve your goals through listening to each and every product we manufacture.
As the manufacturers of these fine products we provide a financial return guarantee should you not reach a level of 100% Total and Complete Satisfaction from your listening experiences. There are a limited trial time of thirty (35) days initiated from the original purchase date as shown on your invoice. This policy applies to every product manufactured by Live Vibe Audio, LLC.
All returns require a Return Authorization Number issued by our sales department.
The product must be returned in the original factory packaging and Insured for the amount purchased by the sender with the exception of all Live Vibe Platforms. We will accept Audio Points® and Coupling Discs without original packaging. Live Vibe Audio requires that products being returned without factory packaging must be individually wrapped in a soft material or bubble wrap if the original packaging is no longer available in order to avoid unnecessary nicks and scratches to their finishes. Live Vibe Audio, LLC will issue a credit for any returns, less outgoing freight charges via the same method as payment *** (in full) was received.
Returns under $500 will be credited within ten days of receiving the product.
A Call Tag Pick-Up Service issued by Live Vibe Audio, LLC is required for all Live Vibe Audio platforms and stands. This ensures the sender that the product is insured properly as well as returned to the correct facility establishing an efficient timeline for financial reimbursement.
*** If the financial value of the products being returned is greater than $500.00 we will issue a Company Check sent via the US Postal Service with appropriate tracking numbers to ensure delivery and acceptance by the original purchaser. Please allow two to three weeks for the processing of refunds exceeding $500.00.
Live Vibe Audio, LLC has the right to refuse products for damages caused by abuse. Live Vibe Audio reserves the right to charge refinishing or restocking fees should the items have incorrect packing resulting in damage. An Authorized Agent will contact the dissatisfied party with details should these policies ever become necessary and solve all situations amicably with both parties in mind.
Any Exported Product Return beyond US shores and all other returned items under $500 will be credited to the issuing credit card.
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